Domain Tools

Ok, I am getting a run around worse than the pope in an abortion clinic!!! So, here goes, I have a 1/2 inch Husky Air Impact Wrench that I purchased about 5 years ago from the Home Depot, It cost me about $200, it is a professional tool with a LIFETIME warranty. It broke down on me so I took it in to the Home Depot where I purchased it, after an hour of a wild goose chase and employees passing the buck, I finally ended up leaving it with the tool rental department, where their tool technician would look at it over the weekend, He called me on monday and told me that is was indeed worn out, but has lifetime warranty so, to come in and they would give me a store credit for the $200 seeing as it is a discontinued product. I went in to get my credit today and was sent on another wild goose chase, explaining my story about 5 times to unprofessional employees who would not listen to my whole story, (I stayed calm and was polite.) Finally the manager came to me and explained that being I purchased the tool over 4 years ago, it would no longer be in their records, so he directed me (passed the buck) to the Authorized Husky Tool dealer in my city who he assured me would take care of my problem, and if they didnt he would take care of me. I went there, they said they didnt deal with this Husky line, they deal with the Campbell Hausfield line, the one I have is Florida Pneumatic Husky, and that I should go back to the Home Depot…which I did, the manager said, I am sorry sir, this is out of my hand I cannot go any further. I simply politely nearly clenching my teeth, said okay, I’ll talk to you soon and went home. Now in the Manual it states that the home depot will cover the warranty, but, they wont. so, any suggestions?
PS, I did call the phone number in the manual, and on the box, the phone number no longer exists. (Which is why I went back to the home depot.) And yes, I did get my tool back from the tools counter, along with the receipt and manual etc, I suppose now I will try to contact customer service?

Call the regional manager. This is why I do not shop at Home DePOT.

4 Responses

1. rick29148 Says:
   February 28th, 2010 at 10:04 am

   Kick-it upstairs, and ask to have the telephone number of the regional sales manager. DO NOT give that manual to them. Let them copy it, but don’t lose it..
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2. smrtasss Says:
   February 28th, 2010 at 10:13 am

   try calling the 800 number in the manual hope you got the impact back from them
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3. J.J. Says:
   February 28th, 2010 at 10:52 am

   Small claims court for a refund of dishonest practices and not honoring a store policy. However I would want the district managers name before going to court.
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4. lowtek_dh_77 Says:
   February 28th, 2010 at 11:36 am

   Call the regional manager. This is why I do not shop at Home DePOT.
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